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Frequently asked questions

At Smooveluxe™, your satisfaction is our priority, and we stand by the quality and safety of every product we offer.

Items are eligible for return only in the rare event of a verified manufacturing defect.
IPL Hair Removal Devices are covered by our Conditional Satisfaction Guarantee if you do not see satisfactory results after 6 weeks of consistent use (following the recommended treatment plan), you may request a refund, within 7 days.
We assure you of safe handling and genuine refunds if your return is approved under these conditions. Applicable taxes and original shipping costs are non-refundable.

Smooveluxe™ Satisfaction Promise

For hygiene and safety reasons, Hair Removal Sprays are non-returnable and non-exchangeable. If you aren't satisfied with the results please provide us a valid reason with evidence and we will refund you.

However, we stand fully behind our IPL Laser Hair Removal Devices. If, after 6 weeks of consistent use following our guidelines, you’re not satisfied with your results, we’ll issue you a full refund—and you can keep the device. That’s our Glow Smoove or Go Refunded™ guarantee.

We work quickly to prepare and ship your order as soon as possible. Once your order has been dispatched, you’ll receive an email with tracking details and further information.

Delivery times vary by location, with most orders arriving within 7–14 days, and a maximum of 18 days in select regions.

Our products are manufactured both locally and globally, with each partner carefully selected to meet our standards of quality, safety, and value. Every item is produced in facilities that follow FDA regulations, CDC guidelines, and authorized certifications, ensuring that what you receive is not only effective but also held to the highest standards of excellence.

Shipping is calculated based on your location and the items in your order. You will always see the final shipping cost before completing your purchase.

Orders $65 and above: Free shipping (excludes taxes).
Orders below $65: Flat rate of $10 (excludes taxes).

Gentle Hair Removal Spray for Women – 100ml Foam Mousse for Legs, Arms, Bikini, Armpits | Painless, Non-Irritating Depilatory Cream

Premium OPT IPL Laser Hair Removal Device | Painless, Medical‑Grade, Touchscreen, Whole Body Hair Reduction

Compact IPL Laser Hair Removal Device – 999,999 Flashes, 5 Energy Levels, Painless Full-Body Treatment

Premium Laser Hair Removal Device for Women & Men – Painless IPL Epilator | Whole Body Use, AC Electric, ABS Material

Bearia IPL Luxe Laser Hair Removal Device – 999,999 Flashes | LCD Display, Home Use Kit

TS6 Freezing Point IPL Hair Removal Device | 4-in-1 Cooling, Acne Treatment & Skin Rejuvenation – Painless, Salon-Quality Results at Home

Painless Hair Removal Spray for Women & Men – Fast, Gentle, Plant Extract Formula for Legs, Arms, Underarms & Bikini (80ml)

Pansly Permanent Hair Growth Inhibitor Spray (30ml packs) – Natural, Painless Solution for Long‑Lasting Smooth Skin

Frequently asked questions

Smooveluxe™ Satisfaction Promise

Country/Region

Country/Region

Gentle Hair Removal Spray for Women – 100ml Foam Mousse for Legs, Arms, Bikini, Armpits | Painless, Non-Irritating Depilatory Cream

Premium OPT IPL Laser Hair Removal Device | Painless, Medical‑Grade, Touchscreen, Whole Body Hair Reduction

Compact IPL Laser Hair Removal Device – 999,999 Flashes, 5 Energy Levels, Painless Full-Body Treatment

Premium Laser Hair Removal Device for Women & Men – Painless IPL Epilator | Whole Body Use, AC Electric, ABS Material

Bearia IPL Luxe Laser Hair Removal Device – 999,999 Flashes | LCD Display, Home Use Kit

TS6 Freezing Point IPL Hair Removal Device | 4-in-1 Cooling, Acne Treatment & Skin Rejuvenation – Painless, Salon-Quality Results at Home

Painless Hair Removal Spray for Women & Men – Fast, Gentle, Plant Extract Formula for Legs, Arms, Underarms & Bikini (80ml)

Pansly Permanent Hair Growth Inhibitor Spray (30ml packs) – Natural, Painless Solution for Long‑Lasting Smooth Skin

Frequently asked questions

Smooveluxe™ Satisfaction Promise